Site Knight LLC

Flat Rate Computer Support, Service and Maintenance

Small Business Plan - (Rent I.T.) - $299 (1 Server & up to 10 PC's)

Includes :
PC Maintenance Services:
Automated scheduled AV updates
Automated scheduled spyware prevention and deletion
Automated temp file deletion
automated patch assessments and updates
Comprehensive tracking of all software and hardware on each desktop/laptop
Detailed and comprehsnsive reports for inventory and preventative maintenance activities

Server Maintenance Services:
Automated daily maintenance
Database size monitoring
Message queue monitoring
Event log monitoring
Service monitoring
Security patch management
Service pack management
Core health monitoring

PC Management - Starts at $50 (Standard) ,$60 (Premium) ,$70 (Elite) per PC/Month

Includes:

• Operating System updates and patches installed - Standard, Premimum, Elite
• Update hardware drives as required - Standard, Premimum, Elite
• Verify java updates - Standard, Premimum, Elite
• Apply Microsoft Office updates - Standard, Premimum, Elite
• Verify anti-virus, anti-spyware software is up to date and functioning properly - Standard, Premimum, Elite
• Defragment hard dfive as needed - Standard, Premimum, Elite
• Install new software (Default Level) - Standard, Premimum, Elite
• Install new printers - Standard, Premimum, Elite
• Free monthly inventory/diagnostic report - Premimum, Elite
• No hourly rates - Premimum, Elite
• Discounted rates for virus, spyware/malware cleaning - Premimum, Elite
• Access to Status update line - Premimum, Elite
• Unlimited Remote control Support - Premimum, Elite
• Scheduling priority (for length of contract. Not valid for bumping other maintenance members) - Elite

Server Management - Starts at $299 (Standard), $399 (Premium), $499 (Elite) per Server/Month
Includes:
Status Line
Service Availability Monitoring
Emergency After Hours Support
On- Site Support
Microsoft Patch Management
Event Log Monitoring
Log File Maintenance
Drive Space Monitoring
Printer Setting Management
On Site Maintenance
User Account Administration
File sharing permission administration
Security administration

Intelligent Phone Solutions

Status Line: $40/mth
Includes:

• Dedicated phone number(Additional Numbers $10/mth)
• Unlimited customers
• Web Administration Tool - Coming Soon!

Personal Assistant: $25/mth
Includes:

• Dedicated phone number(Additional Numbers $10/mth)
• Will Ring the Numbers You Designate